At Mixit-Matchit, our biggest goal is to well serve our loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better. Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team at firstname.lastname@example.org as soon as you get your order . To make a return simply fill out return form a ship items back to our warehouse.
- Items can be returned for store credit only, issued in the form of a discount code sent via email. We cannot issue refunds.
- All returns must be received within 7 days of the date that we ship out your order.
- Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
- Returned items must remain un-washed and unworn.
- Include your return form and original receipt. (It helps us out if you circle the item(s) you wish to return.)
- Shipping is non-refundable, unless there was a mistake on our end.
- Customer is also responsible for return shipping fees.
- Please allow our team 5-7 business days to process your return once it is received at our warehouse.
- Exchanges can be made for the SAME item but in a different size. If you wish to exchange your item for a different size, please indicate that on the return from. An exchange order for the new size will be processed and shipped out to you within 5-7 business days. You will receive an order confirmation email to the email address on the original order. Please note that the exchange is subject to availability. If we do not have the item and size in stock when we receive your return, we will process the return as a gift card code.
CIRCLE REASON FOR RETURN:
TOO BIG DAMAGED/DEFECTIVE TOO SMALL CHANGE MIND
WRONG ITEM WRONG SIZE